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ITIL V3 Foundation Course Synopsis
ITIL (IT Infrastructure Library) is an integrated, process based, comprehensive framework for IT Service Management which includes both Service Delivery and Service Support. ITIL is used by many hundreds of organisations around the world.
Our Training Calendar lists scheduled ITIL V3 Foundation Course Training Programs in Mumbai & other parts of India.
IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. K-Secure's ITIL V3 Foundation Course training program introduces the principles and core elements of IT Service Management (ITSM) based on the ITIL ® v3 set of best practices.
Location : Our ITIL V3 Foundation Course Training is conducted at our state-of-the-art Training Lab in Mumbai - India. We can also - on request - conduct this course on-site at customer locations throughout the country such as Delhi, Bangalore, Chennai, Hyderabad, Pune etc.
Duration & Fees : 3 days, Rs. 15,000/- per person + 12.36% Service Tax. Fees do NOT include examination.
Who should attend : IT Managers, IT staff, Process owners. Application Managers, Process Managers & Business Managers directly involved in IT. Any member of an organization involved in delivery of IT services
Prerequisites : Experience in IT is reccomended.
Course Contents :
ITIL (IT Infrastructure Library) is an integrated, process based, comprehensive framework for IT Service Management which includes both Service Delivery and Service Support. ITIL is used by many hundreds of organisations around the world.
Our Training Calendar lists scheduled ITIL V3 Foundation Course Training Programs in Mumbai & other parts of India.
IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. K-Secure's ITIL V3 Foundation Course training program introduces the principles and core elements of IT Service Management (ITSM) based on the ITIL ® v3 set of best practices.
Location : Our ITIL V3 Foundation Course Training is conducted at our state-of-the-art Training Lab in Mumbai - India. We can also - on request - conduct this course on-site at customer locations throughout the country such as Delhi, Bangalore, Chennai, Hyderabad, Pune etc.
Duration & Fees : 3 days, Rs. 15,000/- per person + 12.36% Service Tax. Fees do NOT include examination.
Who should attend : IT Managers, IT staff, Process owners. Application Managers, Process Managers & Business Managers directly involved in IT. Any member of an organization involved in delivery of IT services
Prerequisites : Experience in IT is reccomended.
Course Contents :
Information Security Training & Services
Information Security Training & Services
ITIL V3 Foundation Course Training
| · | Service Management as a practice Comprehension |
| · | Service Lifecycle Comprehension |
| · | Key Principles and Models Comprehension |
| · | Key Concepts Awareness |
| · | Selected Processes Awareness |
| · | Selected Roles Awareness |
| · | Selected Functions Awareness |
| · | Technology and Architecture Awareness |
| · | Introduction to ITIL® and best practice. |
| · | Service Strategy, including the four main activities of strategy, Service Portfolio and Service Catalogue, Financial Management, Demand Management |
| · | Service Design, including the Service Design package, Service Level Management and the 4Ps (People, Processes, Products, Partners) , Availability Management, Capacity Management, SLM, IT Service Continuity Management, Security Management, Supplier Management, Service Catalog Management |
| · | Service Transition, including Change Management, Release & Deployment, Configuration and Asset Management |
| · | Service Operation, including Incident Management, Problem Management, Event Management, Request Fulfillment and the functions Service Desk, Technical Management, IT Operations Management. |
| · | Continual Service Improvement, including 7-step improvement process, Deming Cycle and the CSI model. |
| · | ITIL Qualification scheme Awareness |
Did you know that...
ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. K-Secure's ITIL V3 Foundation Course Training Program gives you a deep insight into principles and core elements of IT Service Management based on the ITIL V3 set of best practices. Read about your ITIL Trainer here
Organizations that have availed of K-Secure's IT Security Training and services & ITIL Training programs include leading corporates from Mumbai and the rest of India and include GE Capital, Patni Computers, HSBC, TCS, Great Eastern Shipping, Indiabulls, Tata AIG...
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Testimonials
"The ITIL course conducted in Mumbai was too close to perfection, with real life examples" - Bikash Mahanta
"The ITIL V3 Foundation Training was a great course to participate in... concise, precise and full of knowledge" - Gaurav Karkhanis
"The ITIL Training will certainly help me clear the foundation exam" - Srinivas Iyengar
More testimonials? Click here
"The ITIL V3 Foundation Training was a great course to participate in... concise, precise and full of knowledge" - Gaurav Karkhanis
"The ITIL Training will certainly help me clear the foundation exam" - Srinivas Iyengar
More testimonials? Click here
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